Return Policy

As Nzuchi , our goal is always to provide high-quality products at competitive factory price. We hope you enjoy your shopping experience with us and all the items that we carry are inspected before dispatch. Our professional Customer Support Team is at your service at any time.

You can request refund for one of the reasons listed below, please kindly review our policy below:

For the damaged, defective, or incorrectly sent items

Conditions when Nzuchi will conduct a resend or refund for you:

1.1 Wrong style/color/size received

1.2 Incomplete ratio received

1.3 Damaged/faulty items received

*Please note that: 1.There will be slight differences in the colors of pictures versus the original due to the lighting and different screen features. 2.The material of items shall be subject to the description and real pictures in the description. 3.Quality issues do not include thread problems. 4.The odor problem of special fabrics will be eliminated after standing for a few days or washing with water.

In case you’ve received an order under the conditions above, please notify us with an image of the original receipt within 2 days of receiving your order to our Customer Service Team for confirmation by either email or messages. You can find their contacts on your Nzuchi Contact page. If the originally ordered product variant is available in stock, we will conduct a resending or a refund based on communication. The refund will be returned to Payment method used when making payment.

Refund & Exchanges Steps
Step 1: Contact us by submitting a return form to let us assist you with your return procedure.

Step 2: Indicating the item(s) you would like to return and the reason. We will get back to you within 24 hours.

Step 3: After receiving return instructions from us, please package the item(s) up and keep the items in good condition and well packaged. Send the package and provide your return tracking# for us.

Step 4: Keep tracking of the logistic info, once it has been delivered successfully, please kindly inform us so that we could arrange the refund for you as soon as possible.

Step 5: Normally please allow 5-7 business days for transit, plus an additional 7-10 business days for processing after arrival at our Fulfillment Center. You will receive a notification email once we process your refund.

Notes:
The original shipping fee and shipping charges on returns are non-refundable.
Items returned must be in their unused condition with the original packing. We do not accept a returned item that’s worn, damaged, washed or altered in any way.
We do not accept returned items that were sent back by you directly without checking with us first.
Please do not make returns directly to the address on the package received. Only send to the address that our customer service provided.

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